FAQs – HKelly designs

FAQs

Q: How do I learn more about a product you offer online?
A: Of course you want to know more!!! Who wouldn’t?  Just email Heidi with any questions at heidi@hkellydesigns.com and she will get back to you as soon as possible.

Q: How often do you add new bags to the website?
A: We keep it exciting, new handbags are added all the time. You never know when a new one will pop up! Of course, signing up for the HKelly designs What Kind of Purse Are You Quiz will also keep you in the know!  You can sign up real easy just look in the upper right hand corner, see that little box that says “email address?” Just enter your email and hit the pink button that says Quiz: What Kind of Purse Are You!

Q: Can I make changes to my order once I have placed it?
A: Oh no, you want a different bag?!?! As long as we haven’t shipped it, we can change it!  Just email us right away because we try and run to the post office the next day so you get your handbag that much quicker! Just email Heidi at heidi@hkellydesigns.com and she will help. She checks her email all the time!

Q: Can I add items to my order?
A: Yay, you want to add to your order?!?! Of course, we will help you! Just email us right away because we try and run to the post office the next day so you get your handbag that much quicker! Just email Heidi at heidi@hkellydesigns.com and she will help. As we said before she checks her email all the time!

Q: Can I cancel my order after I have placed it?
A: Oh no, are you sure there wasn’t something else you wanted? If you must cancel, email Heidi at heidi@hkellydesigns.com quickly because she loves to get those packages to the post office.  If we haven’t shipped it, then we will cancel it.

Q: Do you do custom handbags?
A: OMG! We love to do custom handbags! Just email Heidi at heidi@hkellydesigns.com or call her at 484-437-8370. Heidi spends time finding out what you are looking for and then makes some drawings (although they are not fantastic, she never was good in art class, they get the point across). Once you have agreed on a design and colors she sets to work creating a one of a kind piece just for you! Then you have bragging rights, “I’m the only one with this HKelly designs bag!”

Q: What is your return policy?
A: Check out the Shipping, Returns and Exchange page, it gives you all the details!

Q: Do you sell wholesale?
A: We can arrange that!  Heidi is working closely with an American factory to bring her designs to everyone.  So if you love the designs and think they would do amazing in your store contact Heidi at heidi@hkellydesigns.com or 484-437-8370 and we can discuss!

Q: Do we have a brick and mortar shop?A: Unfortunately, we do not have our own retail store, yet. If you would like to see the products you can always host a Purse Party! Don't worry you won't regret it. We have lots of fun and you get 10% of what you sell towards your own purchase. Or we can always set up a consult, if you are local. Just contact Heidi at heidi@hkellydesigns.com or 484-437-8370 and we will work something out.